Q. What are your shipping charges to the USA?
- $8.00 for orders up to $50.00
- $10.00 for orders up to $100.00
- $16.00 for orders up to $150.00
- $22.00 for orders up to $200.00
- $33.00 for orders up to $300.00
- $45.00 for orders up to $400.00
Rates above are subject to change without notice. Rates apply to Retail orders shipped within the lower 48 states of America. Please contact us if you have any questions about your order or shipping.
Q. How long will it take for my order to arrive?
A. We usually get orders processed within 1-2 days, and they can take up to another 7 days to arrive.
Q. How much does shipping cost?
A. Shipping is based on the weight of your order and where you are located. Shipping is automatically calculated based on the weight of your items and your zip code before you checkout.
Q. What happens if a product I want is back-ordered?
A. We will notify you immediately by email or phone.
Q. How can I find out about the status of my order?
Q. Which credit cards do you accept?
A. Visa, Master Card, American Express and Discover are accepted thru our online shop.
Q. Can I order by phone?
A. Yes, you can always call 1-800-711-8225 to place orders.
Q. Can I return merchandise?
A. Yes, if there is a problem with your order, please contact us and we will help you exchange or return.
Q. Can I cancel my order?
A. If you would like to cancel an order, please call 1-800-711-8225 and we would be happy to help.
Q. Will I be charged sales tax?
A. You will only be charged sales tax if purchased in Virginia, USA.
Q. Are the Unicorn products suitable for High Efficiency washers?
A. YES. All Unicorn products were formulated to produce minimal suds within a concentrated formula. You’ll use less product to do more cleaning at lower temperatures. All perfect for HE washers.
Q. What is your Classic Scent?
A. Power Scour, Unicorn Fibre Wash & Unicorn Fibre Rinse, have less than 1/4th of 1 percent of fragrance to the formulas. This fragrance is a proprietary blending of ingredients, some of which are derived from the natural lavender plant.
Q. I cannot remove a stain. What should I do?
A. Please call or email us and we will get back to you ASAP.
Q. Do you test on animals?
A. We DO NOT test on any animals.
Q. Are your products environmentally friendly?
A. Yes, we are Earth Friendly and Biodegradable.
Q. Are your products free from phosphates?
Q. Are you products septic-safe?
Q. How will Fibre Rinse affect fiber I’m planning to dye?
A. We recommend dyeing your fibers first, then rinse with Fibre Rinse or Beyond Soft to minimize dye loss and reduce the sometimes annoying “prickle factor” evident with some yarns.
Q. What if my order arrives damaged?
A. If your order arrives damaged, take a picture and email email@example.com and we will get back you to as soon as possible to solve this problem.