Q. Do Unicorns Really Exist? Where did they come from?
A. A family alpaca farm in Virginia invented a scour that held the power of a Fairy Godmother's wand. A wash that cleaned deeper than any wicked stepmothers insults, while being gentle and mild as woodland creatures. And a conditioning rinse that Mirror Mirror declared the Softest One of All.
And the peasants rejoiced and all the magical woodland creatures danced. Princesses burst into song, and fairy godmothers put their magical wands away. Because UNICORN was back on the earth. And then everyone lived, and cleaned, happily ever after.
Frequently Asked Questions
Q. What are your shipping charges to the USA?
- $8.00 for orders up to $50.00
- $10.00 for orders up to $100.00
- $16.00 for orders up to $150.00
- $22.00 for orders up to $200.00
- $33.00 for orders up to $300.00
- $45.00 for orders up to $400.00
Rates above are subject to change without notice. Rates apply to Retail orders shipped within the lower 48 states of America. Please contact us if you have any questions about your order or shipping.
Q. How long will it take for my order to arrive?
A. We usually get orders processed within 1-2 days, and they can take up to another 7 days to arrive.
Q. How much does shipping cost?
A. Shipping is based on the weight of your order and where you are located. Shipping is automatically calculated based on the weight of your items and your zip code before you checkout.
Q. What happens if a product I want is back-ordered?
A. We will notify you immediately by email or phone.
Q. How can I find out about the status of my order?
Q. Which credit cards do you accept?
A. Visa, Master Card, American Express and Discover are accepted thru our online shop.
Q. Can I order by phone?
A. Yes, you can always call 1-800-711-8225 to place orders.
Q. Can I return merchandise?
A. Yes, if there is a problem with your order, please contact us and we will help you exchange or return.
Q. Can I cancel my order?
A. If you would like to cancel an order, please call 1-800-711-8225 and we would be happy to help.
Q. Will I be charged sales tax?
A. You will only be charged sales tax if purchased in Virginia, USA.
Q. Are the Unicorn products suitable for High Efficiency washers?
A. YES. All Unicorn products were formulated to produce minimal suds within a concentrated formula. You’ll use less product to do more cleaning at lower temperatures. All perfect for HE washers.
Q. What is your Classic Scent?
A. Power Scour, Unicorn Fibre Wash & Unicorn Fibre Rinse, have less than 1/4th of 1 percent of fragrance to the formulas. This fragrance is a proprietary blending of ingredients, some of which are derived from the natural lavender plant.
Q. I cannot remove a stain. What should I do?
A. Please call or email us and we will get back to you ASAP.
Q. Do you test on animals?
A. We DO NOT test on any animals.
Q. Are your products environmentally friendly?
A. Yes, we are Earth Friendly and Biodegradable.
Q. Are your products free from phosphates?
Q. Are you products septic-safe?
Q. How will Fibre Rinse affect fiber I’m planning to dye?
A. We recommend dyeing your fibers first, then rinse with Fibre Rinse or Beyond Soft to minimize dye loss and reduce the sometimes annoying “prickle factor” evident with some yarns.
Q. What if my order arrives damaged?
A. If your order arrives damaged, take a picture and email firstname.lastname@example.org and we will get back you to as soon as possible to solve this problem.
Q. Where can I buy UNICORN Internationally?
We have International Wholesalers available who purchase in bulk and have inventory in stock so you don't need to pay shipping. If there are no wholesalers in your area, and you would like to be a wholesaler - please visit our Wholesale page for an application. We have no minimum purchase or requirements for wholesale accounts.
International Shipping FAQ
We ship all international orders in flat rate boxes by USPS. We have found that this is the most cost effective option for most of our international customers. Here are our tips on how to get the best value when paying international shipping.
We can fit 34 4-oz bottles in one flat rate box.
We can fit up to 34 4oz bottles in Flat Rate International boxes, so filling up the box will get you the best deal.
We can fit 8 16-oz bottles in one flat rate box.
We can fit up to 8 16oz bottles in Flat Rate International Boxes. For the best value, we recommend purchasing 8 bottles - as it will cost the same amount to ship 6, 4, 2, etc. If you're paying flat rate - you might as well fill the entire box!
Fill a Flat Rate Box with Mix & Match
Flat Rate Boxes can also hold the following combinations. Please make sure your International Order complies with what we can fit in a box, or we will be contacting you for additional shipping costs or cancelling part of your order.
- 1 - 16 oz bottle + 30 - 4 oz bottles
- 2 - 16 oz bottles + 28 - 4 oz bottles
- 3 - 16 oz bottles + 23 - 4 oz bottles
- 4 - 16 oz bottles + 20 - 4 oz bottles
- 5 - 16 oz bottles + 13 - 4 oz bottles
- 6 - 16 oz bottles + 10 - 4 oz bottles
- 7 - 16 oz bottles + 4 - 4 oz bottles
- 8 - 16 oz bottles + 2 - 4 oz bottles
Gift Sets & Kits
At this time we are not shipping gifts or kits internationally. Please order only 4 oz and 16 oz bottles if you are an international customer, or you will be billed for additional shipping. If you want to find a Gift Set or Kit locally, please check our Find Local Unicorn map and locate the dealer in your area.