Faq

 

What are your shipping charges to the USA?

  • $4.00 for orders up to 1lb

  • $9.25 for orders up 3lbs

  • $9.95 for orders up to 5lbs

  • $13.95 for orders up to 8lbs

  • $16.95 for orders up to 12lbs

  • $19.95 for orders up to 16lbs

  • $22.95 for orders up to 20lbs

  • $25.95 for orders up to 24lbs

  • 31.95 for orders up to 34lbs

Rates above are subject to change without notice. Rates apply to Retail orders shipped within the lower 48 states of America. Please contact us if you have any questions about your order or shipping.

How long will it take for my order to arrive?

We usually get orders processed within 1-2 days, and they can take up to another 7 days to arrive.

How much does shipping cost?

Shipping is based on the weight of your order and where you are located. Shipping is automatically calculated based on the weight of your items and your zip code before you checkout.

What happens if a product I want is back-ordered?

We will notify you immediately by email or phone.

What is the difference between the Beyond Clean and the Beyond Fibre Wash?

Beyond Clean is used in warm to hot water on Diapers, removing lanolin from Woolies, Bibs, toys, car seats, bedding, towels, Pet Stains, oil and ever removes Red Wine spills.

Beyond Fibre Wash is great for washing in cool to warm water for woolies (doesn’t remove lanolin), the washing of baby clothes, and fine knits & sweaters.

What else can I use Power Scour/Beyond Clean for?

It works wonders as a carpet cleaner (1oz per gallonof H2O), window washing, kitchens, bathrooms, pet beds and car upholstery. (1tbs for 1 gallon of H2O)

What do I do if my baby swallows some our the Unicorn products?

Have your baby drink 1-2 glasses of water and if you find they are not getting better, call your physician.

How can I find out about the status of my order?

Call 1-800-711-8225 or email melanie@unicornclean.com

Which credit cards do you accept?

Visa, Master Card, American Express and Discover are accepted thru our online shop.

Can I order by phone?

Yes, you can always call 1-800-711-8225 to place orders.

Can I return merchandise?

Yes, if there is a problem with your order, please contact us and we will help you exchange or return.

Can I cancel my order?

If you would like to cancel an order, please call 1-800-711-8225 and we would be happy to help.

Will I be charged sales tax?

You will only be charged sales tax if purchased in Virginia, USA.

Are your products free from phosphates or enzymes?

Yes!

Are your products free from bleach, brighteners or fillers?

Yes!

 Does Power Scour have germ killing substances?

We do not have any germicides, sanitizers, enzymes, phosphates or bleaching agents in the Power Scour. This was purposely done so as not to effect septic systems or require special permits and also not weaken the natural fiber- for example: enzymes attack protein, bleach can weaken the natural fibers and phosphates effect ground water.

Can I use Beyond Soft if I am going to Lanolize?

No, there is no need for the Soft with this process.

Are your products 100% Organic?

No, but we try very hard to get the best products that still work and clean at an optimal level. We are always striving for perfection.

Are your products safe for watering plants with the brown water?

Yes!!! Very safe!!!


Are you products septic-safe?

Yes.

What is the difference between Unicorn Fibre products and Unicorn Beyond products?

Both are EXACTLY the same except the Beyond line is FRAGRANCE FREE!

Is Beyond Soft SAFE for my diapers?

Yes! The special formula in the Beyond Soft/Fibre Rinse will NOT inhibit the absorption of moisture and will NOT damage your diapers.

Do you offer samples? 

Yes! Contact us at melanie@unicornclean.com

How will Fibre Rinse affect fiber I’m planning to dye?

We recommend dyeing your fibers first, then rinse with Fibre Rinse or Beyond Soft to minimize dye loss and reduce the sometimes annoying “prickle factor” evident with some yarns.

What if my order arrives damaged?

If your order arrives damaged, take a picture and email melanie@unicornclean.com and we will get back you to as soon as possible to solve this problem.

Where can I buy UNICORN Internationally?

We have International Wholesalers available who purchase in bulk and have inventory in stock so you don't need to pay shipping. If there are no wholesalers in your area, and you would like to be a wholesaler - please visit our Wholesale page for an application. We have no minimum purchase or requirements for wholesale accounts. 

Are your products pH neutral?

Both our Fibre Wash and Power Scour/Beyond Clean have a pH of 7.5 to 8.0 - slightly alkaline to help in the cleaning process and have ingredients to minimize hard water effects.

The Fibre Rinse/Soft is an anti static conditioner with a pH of 6.0 to 6.5 to help minimize dye loss.

I cannot remove a stain. What should I do?

Use the Power Scour/Beyond Clean and apply a dab in the stain and gently work thru with your finger. Let sit for a few min. then wash normal.

Are the Unicorn products suitable for High Efficiency washers?

YES! All Unicorn products were formulated to produce minimal suds within a concentrated formula. You’ll use less product to do more cleaning at lower temperatures. All perfect for HE washers. 

What is your Classic Scent? 

Power Scour, Unicorn Fibre Wash & Unicorn Fibre Rinse, .1 percent of fragrance to the formulas. This fragrance is a proprietary blending of ingredients, some of which are derived from the natural lavender plant.

Do you test on animals?

We DO NOT test on any animals.

Are your products environmentally friendly?

Yes, we are Earth Friendly and Biodegradable.

What are the ingredients?

The Beyond Clean – Power Scour has Anionic and nonionic surfactants. The anionic surfactant is an organic chemical that converts electrically charged particles in solutions to remove dirt. The Nonionic is a low sudsing surfactant that helps with water hardness i.e. Organic chemicals that change the property of water. In addition a copolymer that helps break down soils while avoiding redisposition on fabrics; Ethanol - stabilizers for the dirt removing agent are added. Aqua and .01% lavender fragrance (classic scent) or .0004% essential oil (fragrance free).

The Beyond Fibre Wash- Fibre Wash has Anionic and nonionic surfactants (from above)

Sodium Bicarbonate/Carbonate which is a baking soda that helps remove stains and odors from fibers and helps raise the PH in water to clean better.  Copolymer (from above) Ethanol (from above), Acetic Acid Solution (a vinegar like solution) that helps in the cleaning process and also helps lock in colors, aqua and .01% lavender fragrance (classic scent or .0004% essential oil (fragrance free).

The Beyond Soft – Fibre Rinse have a Nonionic Surfactant – Cationic Quaternary which is an anti-static conditioning agent, Glacial Acetic Acid (a vinegar like solution) that helps lock in colors, aqua and .01% lavender fragrance (classic scent)or .0004% essential oil (fragrance free).

International Shipping Faq

Do you ship internationally?

We ship all international orders in flat rate boxes by USPS. We have found that this is the most cost effective option for most of our international customers. Here are our tips on how to get the best value when paying international shipping.

Can you help me fill a Flat Rate Box?

Flat Rate Boxes can also hold the following combinations. Please make sure your International Order complies with what we can fit in a box, or we will be contacting you for additional shipping costs or cancelling part of your order. 

  • 1 - 16 oz bottle + 30 - 4 oz bottles

  • 2 - 16 oz bottles + 28 - 4 oz bottles

  • 3 - 16 oz bottles + 23 - 4 oz bottles

  • 4 - 16 oz bottles + 20 - 4 oz bottles

  • 5 - 16 oz bottles + 13 - 4 oz bottles

  • 6 - 16 oz bottles + 10 - 4 oz bottles

  • 7 - 16 oz bottles + 4 - 4 oz bottles

  • 8 - 16 oz bottles + 2 - 4 oz bottles

What's the best deal on international shipping?

We can fit up to 34 4oz bottles or 8 16 oz bottles in Flat Rate International boxes, so filling up the box will get you the best deal. If you're paying flat rate - you might as well fill the entire box! 

Do you ship gift sets and kits internationally?

At this time we are not shipping gifts or kits internationally. Please order only 4 oz and 16 oz bottles if you are an international customer, or you will be billed for additional shipping. If you want to find a Gift Set or Kit locally, please check our Find Local Unicorn map and locate the dealer in your area.